Kaubaekspress: accurate time tracking and better timekeeping
Three things mattered to Kaubaekspress: simple, affordable, support available. hours24 covers all three, and as a bonus timekeeping improved, because entries are recorded correctly.
- hours24 team
Kaubaekspress is an Estonian logistics company where both people and goods are on the move every day. In logistics, working time is especially critical: schedules, rest time rules and overtime all have to be recorded so that nothing is left hanging. A driver does not sit at a computer all day. The main “office” is the cab and the phone.
Three things matter in logistics
When Kaubaekspress was looking for software, three conditions were clear: it has to be simple (a driver does not need to be an IT expert), it has to be affordable (margins in logistics are not large), and support has to really exist, not an email address that someone answers a week later.
Logistics is under constant pressure. Fuel prices, rest time rules and customer expectations all play a part, and every hour of variation has a financial effect. A system that shows whose time has not been recorded correctly gives you information you can save money with.
There is no “roughly” in logistics: the parcel either arrived on time or it did not, the driver was on schedule or was not. The same logic applies to working time: it is either recorded or it is not.
A rollout that does not get in the way of work
The rollout went smoothly and brought a concrete change right away: timekeeping improved. Not because employees somehow changed, but because working time and overtime are now recorded correctly, and that information is visible at any moment.
An employee clocks in on a phone in the morning and the hours start running. Lunch: the break is marked. Back to work: the hours continue. Simple and quick. No “I will fill in the timesheet later” promise that may not be kept.
Employee satisfaction is a business goal, not a luxury
There is a detail in the Kaubaekspress feedback worth pointing out: “Employees are satisfied because working hours and overtime are recorded correctly.” Labour shortage is a constant problem in logistics, and a good driver is not easy to find. Every employee who leaves over a pay dispute is a direct financial loss.
A system that makes sure working time records are right also keeps the relationship between employee and manager free of disputes. The employee sees their hours in the app in real time, and the doubt about whether overtime will be counted disappears.
Hours is simple, affordable and always offers support. The rollout went smoothly, and since we started using it we have had an accurate overview of working hours and improved timekeeping. Employees are satisfied because working hours and overtime are recorded correctly.
What to take away from this story
You do not need a complicated calculation to judge software in logistics. The questions are simple: does it work on the road too, did it stay within budget, and does someone answer when you pick up the phone. hours24 got a yes to all three.
And when software helps protect both the company's bottom line and employee motivation at the same time, it is no longer just a time tracking tool. It is a link in the chain between people and the business that keeps both sides satisfied.
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